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Privacy Policy

Last Updated: March 5, 2026

1. Information We Collect

We collect minimal information necessary to provide and improve the Service:

  • Account Information: When you subscribe through our platform, we receive your name, email address, and subscription status. We do not directly process or store payment card details — our payment processor handles all payment processing.
  • Discord Information: Your Discord user ID and username, used to grant access to our signal channels and deliver alerts.
  • Usage Analytics: We use Vercel Analytics to collect anonymous, aggregated website usage data (page views, visit duration, referral sources). Vercel Analytics is privacy-focused and does not use cookies or track individual users.

2. How We Use Your Information

We use the information we collect to:

  • Deliver trading signals and grant access to subscriber-only Discord channels
  • Manage your subscription and account status
  • Communicate with you about service updates, outages, or important changes
  • Improve the Service based on aggregated usage patterns
  • Respond to support inquiries

We do not use your information for advertising, profiling, or any purpose unrelated to providing the Service.

3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with the following third-party services, solely to operate the Service:

  • Payment Processor — Payment processing and subscription management. Our payment processor's privacy policy governs their handling of your payment data.
  • Discord — Signal delivery and community access. Your use of Discord is subject to Discord's privacy policy.
  • Vercel — Website hosting and privacy-focused analytics. No personally identifiable information is shared.

We may also disclose information if required by law, legal process, or to protect the rights and safety of TSF or others.

4. Data Retention

We retain your account information for as long as your subscription is active and for a reasonable period thereafter (typically 90 days) to handle any billing disputes or reactivation requests.

Anonymous analytics data is retained indefinitely in aggregated form and cannot be linked back to individual users.

Upon request, we will delete your personal information within 30 days, subject to any legal obligations to retain certain records.

5. Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Encrypted connections (HTTPS/TLS) for all web traffic
  • Limited access to personal data on a need-to-know basis
  • Reliance on established, security-audited third-party platforms (Discord, Vercel) for data processing

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights

You have the right to:

  • Access — Request a copy of the personal information we hold about you
  • Deletion — Request deletion of your personal information
  • Correction — Request correction of inaccurate information
  • Opt-out — Unsubscribe from non-essential communications

To exercise any of these rights, contact us at support@thestrategyfactory.io. We will respond within 30 days.

7. Cookies & Analytics

Our website uses Vercel Analytics, a privacy-focused analytics solution that:

  • Does not use cookies
  • Does not track individual users across sessions
  • Collects only anonymous, aggregated data (page views, visit duration, device type, referral source)
  • Does not share data with third-party advertisers

We do not use any advertising trackers, retargeting pixels, or third-party cookies on our website.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify subscribers via Discord or email and update the "Last Updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: support@thestrategyfactory.io
Discord: discord.gg/6hWtrqxSed